Rating of the airline: China Southern Airlines / Mytickets.ae

Airlines rating

94 place

China Southern Airlines

3.93

China Southern Airlines

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Rating rules

Voting started: 24 February, 2013

Passengers voted: 633

Parameters evaluated: 29 345

Correlation of provided service and ticket price

Would you fly this airline once more?

Punctuality of flights and their match with the schedule

Would you recommend this airline to your friends?

Plane condition, its novelty

How fast and comfortable was the check-in?

Airport staff competence

Staff assisstance in resolving conflicts

In time boarding

Comfortable transfer to the plane

Quality of flight

Landing, comfortable transfer to the terminal

Seats comfort, distance between the seats

Comfortable temperature in the cabin

Food onboard

The presence of sockets, the Internet access

Cleanness of interior

Cleanness of toilets

The presence of pillows, blankets

Variety of onboard entertainment

Appearance

Affability and courtesy in communication

Knowledge of foreign languages

Assisstance to passengers onboard

Possibility to check in online

Assisstance to passengers with children

Onboard entertainment for children

Assistance to disabled passengers

Variety of dishes on board

Variety of drinks on board

Assistance to passengers in case of flight delay / cancellation

Ease of baggage registration

Convenience of fees for excess baggage

Taking care of baggage

In case of lost baggage - help to search for it

Baggage delivery capacity

Basic information

China Southern Airlines is the largest airline in China and Asia, one of the ten leading air carriers. The headquarters of the company is in Guangdong (Guangzhou). The main hub airports are Guangzhou Baiyun and Beijing Capital. In 2011, China SOuthern Airlines got the status of a 4-star airline according to the Sky Trax rating for the quality of their service by the following parameters: business lounge, passenger transfer, in-flight service, cabin comfort. The company arranges flights to 172 cities in 30 countries. Popular destinations: Australia (Brisbane, Melbourne, Sydney), New Zealand (Auckland), US (Loas Angeles, Chicago), Canada (Vancouver), Europe (Amsterdam, Paris, Moscow, London), Asia (Tokyo, Bangkok, Osaka, Fukuoka, Mumbai, Busan, Seoul, Hoshimin, Singapore, Jakarta), Middle East (Dubai, Doha, Cairo, Kuwait ). National flights: Beijing, Changchun, Changsha, Dalian, Kanton, Guiyang, Guilin, Harbin, Haikou, Nanchang, Nanning, Sanya, Shantou, Szanghaj, Shenzhen, Shenyang, Taiwan, Urumqi, Wuhan, Zhengzhou, Chongqing, Zhuhai.

Basic information

Country:	China
Year of founding:	1989
IATA code:	CZ
ICAO code:	CSN
Digital code:	784

Airline contacts

Official website:	www.csair.com
Address:	278 Airport Road, Guangzhou, Guangdong, 510405, China
Phone number:	+86 (208) 612 0114
Fax:	+86 (208) 665 89 84
E-mail:	[email protected]

Aircraft fleet: Embraer ERJ145, Boeing 737, Airbus A380, Airbus A330, Boeing 777, Embraer ERJ190, Airbus A320, Airbus A321, Airbus A319, Boeing 757-200, Boeing 787-8, Boeing 757, Comac C919

FEEDBACKS ABOUT THE AIRLINE (1)

SHAORONG LIU

08 August, 2023

Dears, We want to cancel this ticket because of the amount changed and we are trying many times to call the Customer service to make cancellation, but it is not available. Kindly send us another contact no. so that I will communicate to cancel the ticket. How to refund our payment after we canceled. Why there is extra charge after we pay the ticket. Waiting for your kind response. Booking Ref. QT55JMPR