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Airlines rating

China Southern Airlines
94 place

China Southern Airlines

China Southern Airlines
China Southern Airlines
Voting started: 24 February, 2013
Passengers voted: 633
Parameters evaluated: 29 345
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity

Basic information

China Southern Airlines
China Southern Airlines is the largest airline in China and Asia, one of the ten leading air carriers. The headquarters of the company is in Guangdong (Guangzhou). The main hub airports are Guangzhou Baiyun and Beijing Capital. In 2011, China SOuthern Airlines got the status of a 4-star airline according to the Sky Trax rating for the quality of their service by the following parameters: business lounge, passenger transfer, in-flight service, cabin comfort. The company arranges flights to 172 cities in 30 countries. Popular destinations: Australia (Brisbane, Melbourne, Sydney), New Zealand (Auckland), US (Loas Angeles, Chicago), Canada (Vancouver), Europe (Amsterdam, Paris, Moscow, London), Asia (Tokyo, Bangkok, Osaka, Fukuoka, Mumbai, Busan, Seoul, Hoshimin, Singapore, Jakarta), Middle East (Dubai, Doha, Cairo, Kuwait ). National flights: Beijing, Changchun, Changsha, Dalian, Kanton, Guiyang, Guilin, Harbin, Haikou, Nanchang, Nanning, Sanya, Shantou, Szanghaj, Shenzhen, Shenyang, Taiwan, Urumqi, Wuhan, Zhengzhou, Chongqing, Zhuhai.
Basic information
Country: China
Year of founding: 1989
IATA code: CZ
ICAO code: CSN
Digital code: 784
Airline contacts
Official website:
Address: 278 Airport Road, Guangzhou, Guangdong, 510405, China
Phone number: +86 (208) 612 0114
Fax: +86 (208) 665 89 84
Array: [email protected]
Aircraft fleet: Embraer ERJ145, Boeing 737, Airbus A380, Airbus A330, Boeing 777, Embraer ERJ190, Airbus A320, Airbus A321, Airbus A319, Boeing 757-200, Boeing 787-8, Boeing 757, Comac C919


08 August, 2023
Dears, We want to cancel this ticket because of the amount changed and we are trying many times to call the Customer service to make cancellation, but it is not available. Kindly send us another contact no. so that I will communicate to cancel the ticket. How to refund our payment after we canceled. Why there is extra charge after we pay the ticket. Waiting for your kind response. Booking Ref. QT55JMPR

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