If you made a "Direct Payment to the Airline" and it was rejected with "Error. Insufficient Funds," you may repeat your payment attempt. You must credit your card or contact the bank's Customer Support for lifting the limits.
To repeat payment attempt,- Log into "My Account" – "Flight Tickets" – "Booking #" – "Edit order";
- Press "I added funds to the card".
Please note!- By pressing "Confirm," you confirm that you have funded/lifted limits of your payment card and agree to the repeat charging attempt.
- Airline companies have right, on their own discretion and before issuing the ticket, without prior notification of the agencies and clients, to change the ticket price or cancel unpaid booking. Thus, there may be no possibility to rebook the tickets at the same price. The agency is not responsible for the actions of the airline since the Agency acts only as intermediary. If it is impossible to issue a ticket, an agent of the Customer Care Service will let you know thereof.
- If you have sufficient funds on the card but it is still rejected, please check the possible reasons of transaction denial following this link.
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