Refund
Procedure for approval of an application for a refund:
Attention! If the ticket was reissued by airline, the application must document that specify the following data:
Pay special attention to the fact that the ticket cancellation will be held only after you agree with the terms of the return and payment of service fee (if provided on return). Until that moment tickets remain unchanged!
Important! In some cases, when creating a ticket refund request, you may be given the opportunity to select the option “I won't fly for sure".
By choosing this option, you provide us with a confirmation to cancel your booking: the seats will be removed and you will not be able to make a flight. We will inform you of the detailed conditions for the ticket price refunding or the possibility of making changes to the ticket after processing your request.
If you select the option “I might not fly”, the cancellation of your booking will be made only after your confirmation of the conditions/refund amount.
Exception: if the reason for return is cancellation/delay of flight for more than 3 hours, refusal to issue a visa, illness/death of a passenger or a close relative and the application for refund is filled correctly and all the required supporting documents are attached than the cancellation of the ticket occurs immediately after consideration of the application.
All active (unused) segments of the flight are cancelled when returning. If you want to cancel only the return flight, it is recommended to send the application for refund after the flight "There."
Attention! Refund amount is calculated at exchange rate as of the date of refund application.
In accordance with the rules of Mytickets.ae offer and acceptance agreementfrom the "MY ACCOUNT" considered to be produced by the buyer personally. Responsibility for the accuracy of the data is assumed by the person who initiated the change in the ticket.
- Fill in the application.
- Download necessary documents.
- Press “Send Request”.
- After receiving a response — to agree to the return policy*.
Attention! If the ticket was reissued by airline, the application must document that specify the following data:
- Number of the new ticket.
- Date of registration of this ticket.
- An amount of paid fine, surcharge at the tariff rate, surcharge for each service charge separately (if present).
Pay special attention to the fact that the ticket cancellation will be held only after you agree with the terms of the return and payment of service fee (if provided on return). Until that moment tickets remain unchanged!
Important! In some cases, when creating a ticket refund request, you may be given the opportunity to select the option “I won't fly for sure".
By choosing this option, you provide us with a confirmation to cancel your booking: the seats will be removed and you will not be able to make a flight. We will inform you of the detailed conditions for the ticket price refunding or the possibility of making changes to the ticket after processing your request.
If you select the option “I might not fly”, the cancellation of your booking will be made only after your confirmation of the conditions/refund amount.
Exception: if the reason for return is cancellation/delay of flight for more than 3 hours, refusal to issue a visa, illness/death of a passenger or a close relative and the application for refund is filled correctly and all the required supporting documents are attached than the cancellation of the ticket occurs immediately after consideration of the application.
All active (unused) segments of the flight are cancelled when returning. If you want to cancel only the return flight, it is recommended to send the application for refund after the flight "There."
Attention! Refund amount is calculated at exchange rate as of the date of refund application.
In accordance with the rules of Mytickets.ae offer and acceptance agreementfrom the "MY ACCOUNT" considered to be produced by the buyer personally. Responsibility for the accuracy of the data is assumed by the person who initiated the change in the ticket.
