FAQ

To cancel your booking online, please

1. Log into the site and enter “My account” – “My orders” – "Flight tickets" – "Booking #" – “Edit order.”
2. Select the passenger/booking that you wish to cancel and the reason;
3. Attach the required documents which will be listed after you select the refund reason;
4. Click “Send request.”

Your ticket will be cancelled only after the refundable amount has been confirmed via “My account”. Please note that for the ticket cancellation, an airline service fee may apply according to the fare rules and policies as well as agency service fee.

Please note that some tickets are non-refundable. Read about how to check fare rules, limitations, and ticket change fees.

More about refund.