FAQ

Yes. But please note that:

• changes in the ticket (date, route, etc.) are possible only in accordance with the fare rules applicable to this ticket, carrier’s rules and this website Terms of Service. Changes may be impossible for some tickets;
• for changes, if applicable, additional fee of the carrier and the agency service fee may be charged.
  

For more details, please refer to the fare rules or contact the Customer Care Service.

To make changes in your booking, please:

1. Log into the website and enter "My account" – "My orders" – "Flight tickets" – "Booking #" – "Edit order" – "Change date/route";
2. Enter the desired dates and/or route;
3. Leave a comment for our Customer Care Service if your wish to add additional information to your request;
4. Click on "Send request."

A reply to your request, as well as information on the conditions of changes (if applicable), will be included in comment to your request and emailed to you. The ticket will only be changed after your confirmation via "My account" – "My orders" – "Flight tickets" – "Booking #" – "Edit order" – "Change date/route."

More about involuntary changes of date/route.