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Airlines rating

105 place


Voting started: 06 September, 2012
Passengers voted: 888
Parameters evaluated: 37 989
Correlation of provided service and ticket price
Would you fly this airline once more?
Punctuality of flights and their match with the schedule
Would you recommend this airline to your friends?
Plane condition, its novelty
How fast and comfortable was the check-in?
Airport staff competence
Staff assisstance in resolving conflicts
In time boarding
Comfortable transfer to the plane
Quality of flight
Landing, comfortable transfer to the terminal
Seats comfort, distance between the seats
Comfortable temperature in the cabin
Food onboard
The presence of sockets, the Internet access
Cleanness of interior
Cleanness of toilets
The presence of pillows, blankets
Variety of onboard entertainment
Affability and courtesy in communication
Knowledge of foreign languages
Assisstance to passengers onboard
Possibility to check in online
Assisstance to passengers with children
Onboard entertainment for children
Assistance to disabled passengers
Variety of dishes on board
Variety of drinks on board
Assistance to passengers in case of flight delay / cancellation
Ease of baggage registration
Convenience of fees for excess baggage
Taking care of baggage
In case of lost baggage - help to search for it
Baggage delivery capacity

Basic information

Alitalia is a national Italian carrier, the largest one in the country. The airline was founded on 16 September 1946 as Alitalia - Italiane Internazionali Aerolinee, and since 27 June 2001 it has been a mamber of Sky Team alliance. In 2009, it merged with Air One, an Italian Airline. The result of the merger, besides the increase in the number of aircrafts, was the increase of the destination numbers in Italy up to 74, and weekly number of flights grew up to 2,500. The flights depart from 6 airports: Rome (Leonardo da Vinci), Milan (Malpensa), Turin, Venice (Marco Polo), Naples (Capodichino) and Catania (Fontanarossa).
Basic information
Country: Italy
Year of founding: 1947
IATA code: AZ
ICAO code: AZA
Digital code:
Airline contacts
Official website:
Address: Piazza Almerico da Schio - Palazzina RPU 00054 Fiumicino (RM)
Phone number: +39 (06) 65 62 1
Fax: +39 (06) 65 62 1
Aircraft fleet: Embraer ERJ175, Airbus A330-200, Embraer ERJ190, Airbus A320, Airbus A321, Airbus A319, Boeing 777-200 ER


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